What should I do about a burst or leaking pipe?

Shut off the water at the main valve first — it is usually near the meter or where the line enters the building. Then call us. Shutting the water off early is the difference between a repair and a restoration project.

Why does my drain keep clogging?

A clog that keeps coming back usually means the line itself has a problem — grease buildup, root intrusion, or a sag in the pipe. Clearing it again treats the symptom; finding the cause takes a look inside the line.

How long should a water heater last?

Most tank units serve 8 to 12 years; tankless units often reach 15 to 20 with maintenance. If yours is in that window, a checkup beats a cold shower.

What areas do you cover?

We're based in Charlotte, SC and routinely work the surrounding area. If you're nearby and not sure, just ask.

How do I get a quote?

The fastest way is a phone call to (980) 613-1572. You can also use the contact form and we will get back to you.

What areas does Open Water Plumbing serve?

We proudly serve Charlotte, NC, Fort Mill, SC, and the surrounding areas. We're a family-owned company based right in Fort Mill, not a franchise, so when you call us, you're talking to your neighbors. Reach out by phone or through our online form to get started.

Is Open Water Plumbing licensed and insured?

Yes, we're a licensed plumbing contractor. Our team brings over 25 years of experience to every job we take on. We take licensing seriously because it's part of doing right by our customers.

What signs indicate I need to call a plumber?

If you're noticing low water pressure, slow or clogged drains, water stains, a sudden jump in your water bill, strange sounds, or foul odors, it's time to call us. Plumbing issues aren't always obvious until they turn into big problems.

Does Open Water Plumbing repair or replace water heaters in Charlotte?

Yes, we repair and install both traditional tank and tankless water heaters. Our licensed technicians diagnose issues fast and work on all major brands, including Navien, Rinnai, and Bradford White. Whether you need a quick repair or a full upgrade, we'll make sure it's sized and set up right.

What's the difference between a tankless and traditional water heater?

The main difference is that tankless units heat water on demand instead of storing and reheating it in a tank, which usually means more consistent hot water and better efficiency. We install and service both types, so we can walk you through what fits your household best.

Does Open Water Plumbing handle sewer line replacement?

Yes, a failing sewer line can cause serious damage to your home, so we handle complete sewer line replacement using modern, durable materials built to last. Our team pays close attention to quality at every step of the job.

Why should I choose Open Water Plumbing over another plumber in Charlotte?

You should choose us because we're family-owned, not a franchise, and we treat every customer like family. With over 25 years of experience, honest upfront pricing, and emergency availability, we back our work with trusted brands.

Open Water Plumbing — Plumbing in Charlotte, SC

Why people call Open Water Plumbing

5.0197 Google reviews

7-day schedule below

Located in Fort Mill, SC

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Credentials

What Open Water Plumbing brings to the job

24/7 Emergency Service Mon- Fri: 8am - 8pm

In their words

What customers say

★★★★★
Open Water Plumbing is a professional and reliable company. Our technician Joshua was prompt and professional. He kept us updated throughout the process. Would highly recommend them!
Melanie OtwellJuly 2026

★★★★★
Open water plumbing is amazing! They are always available to help! Jack and his wife are responsive and do their best to serve you right away. They are professional and do quality work! I will definitely use them again!
Christina PellicerJune 2026

★★★★★
Josh O. at Open Water Plumbing did a fantastic job on a home filter water install and a couple other projects. The team was professional and knowledgable. We would love to work with Josh and this team again!!!
Cole SchlechtMarch 2026

★★★★★
When looking for the best plumbing contractors in Charlotte, Jack and the team at Open Water Plumbing deliver perfect results. I’ve trusted Jack for over five years; he has successfully completed multiple bathroom plumbing remodels for me and handles all of our routine residential plumbing service calls. Our most recent $150K+ luxury master bath renovation was our most demanding project yet. They managed the entire plumbing rough-in and the installation of high-end fixtures, including a complex Kohler shower system, a smart toilet, and an energy-efficient tankless water heater. Their technical skill, transparent pricing, and excellent communication are unmatched. If you need reliable commercial or residential plumbers in the Charlotte area, I highly recommend Open Water Plumbing.
Gautej PatelJune 2026

★★★★★
Jack, Josh and Joel were incredible to work with. Very responsive, courteous and efficient. They installed our whole home water filtration system and are very happy with their workmanship.
Rick BJune 2026

About

Who you are hiring

Open Water Plumbing offers Leak Repair, Plumbing Installation, Plumbing Repairs, Plumbing Maintenance, Gas Line Installation, Kitchen Plumbing Services, Bathroom Plumbing Services, Whole House Repipe, Main Water Line Repair, Main Water Line Replacement, Water Heater Repair, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Installation, Pressure Reducing Valve Installation, Pressure Reducing Valve Replacement, Backflow Preventer Installation, and Backflow Preventer Repair in Charlotte NC, Fort Mill SC Charlotte, NC Pineville, NC Fort Mill, SC Waxhaw, NC Matthews,

Call 980-613-1572. Email info@openwaterplumbing.com. Call for a Free Estimate.

Coverage

Serving Charlotte, SC

Charlotte, SC

Hours
Monday	8:00 AM – 8:00 PM
Tuesday	8:00 AM – 8:00 PM
Wednesday	8:00 AM – 8:00 PM
Thursday	8:00 AM – 8:00 PM
Friday	8:00 AM – 8:00 PM
Saturday	Closed
Sunday	Closed

Call (980) 613-1572

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Open Water Plumbing — Plumbing in Charlotte, SC.

Why people call Open Water Plumbing

What Open Water Plumbing brings to the job

What customers say

Who you are hiring

Serving Charlotte, SC

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Open Water Plumbing — Plumbing in Charlotte, SC. Expert Plumber in Fort Mill, SC. Open Water Plumbing.Done right.

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What Open Water Plumbing brings to the job

What customers say

Who you are hiring

Serving Charlotte, SC

Open Water Plumbing — Plumbing in Charlotte, SC.